Refund Policy
FF IPTV Refund & Returns Policy
At FF IPTV, customer satisfaction is important to us. If you’re not fully satisfied with your purchase, our refund and returns policy lasts 30 days from the date of purchase. Unfortunately, if more than 30 days have passed, we are unable to offer a full refund or exchange.
Eligibility for Returns
To qualify for a return:
The item must be unused, in its original condition, and returned in the original packaging.
A receipt or proof of purchase is required.
Do not return your product to the manufacturer.
Non-Returnable Items
Certain products are not eligible for return, including:
Gift cards
Downloadable or digital products
Health and personal care items
Perishable goods (e.g., food, flowers)
Magazines or newspapers
Intimate or sanitary items
Hazardous materials or flammable liquids/gases
Partial Refunds May Be Granted (If Applicable)
Books with visible signs of use
Opened CDs, DVDs, software, games, vinyl records, etc.
Items not in original condition or missing parts not due to our error
Returns requested more than 30 days after delivery
Refund Process
Once we receive and inspect your return:
We’ll notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment within a few business days.
Delayed or Missing Refunds
If you haven’t received your refund:
Recheck your bank account.
Contact your credit card provider (some processing time may apply).
Contact your bank.
If you’ve done all of the above and still haven’t received your refund, please email us at contact@ffiptv.com.
Sale Items
Only regularly priced items are eligible for a refund. Sale or promotional items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please email contact@ffiptv.com before sending your item to the return address.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit in the form of a gift certificate.
If it wasn’t marked as a gift, or the purchaser received the product first, the refund will be sent to the original purchaser.
Return Shipping
To return your item, send it to:
[Insert FF IPTV Return Address Here]
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
If a refund is issued, the cost of return shipping may be deducted.
For high-value items, consider a trackable shipping method or insurance, as we cannot guarantee receipt of returned items.
Need Help?
If you have any questions about refunds or returns, please contact us:
📧 Email: contact@ffiptv.com
📞 Phone: +1 (502) 300-8476
